Thank you for choosing Blockheaps. Below you will find answers to the most common queries regarding our game platform, digital asset transactions, operational fulfilment, and global legal compliance.
1. What is Blockheaps and who operates it?
Blockheaps is an immersive, proprietary digital game platform designed exclusively for entertainment purposes. Users can securely purchase and interact with premium in-game items and logic packages within our digital environment.
The website and the platform are fully owned, controlled, and operated by SPACE ROCK GAMES LIMITED, a registered corporate entity incorporated under the laws of New Zealand (Company Number: 8132811), with its registered office located at 2 Keridale Lane, Kerikeri 0230, New Zealand. All graphics, artwork, source code, and assets displayed on this platform are original or strictly licensed for our exclusive corporate use.
2. How do digital purchases and delivery work?
All transactional items available on Blockheaps are purely intangible digital products.
- Instant Fulfilment: Delivery is fully automated and executed instantly. Upon successful payment verification, the purchased virtual items are directly credited to your active in-game account.
- Transactional Proof: An automated digital transaction invoice and confirmation receipt will be delivered to your registered email address immediately upon payment completion. This email serves as our definitive mutual proof of contract execution and delivery.
- No Hidden Fees: All storefront purchases are structured as one-off, non-recurring charges. You will never be subject to automatic renewals or subscription cycles unless explicitly indicated and authorized by you at checkout.
3. What is the cancellation and refund policy for European customers?
In strict accordance with the European Union Consumer Rights Directive and United Kingdom consumer contract regulations, instant digital content delivery is exempt from standard cooling-off periods.
Important Consent Notice: By checking the transaction box at checkout, finalising your purchase, and prompting the immediate deployment of the digital items to your game account, you grant your express prior consent for the immediate performance of the service. Consequently, you formally acknowledge and agree that you waive and forfeit your statutory 14-day right of withdrawal, cancellation, or no-reason return.
Except as expressly provided under the statutory consumer protection mandates of New Zealand law, all processed transactions are final and non-refundable.
4. Do I legally own the digital items that I purchase?
No. Your purchase does not transfer any legal title, copyright, or proprietary ownership of the digital assets to your person.
- Licence Grant: When you purchase an item, SPACE ROCK GAMES LIMITED grants you a limited, personal, non-exclusive, non-transferable, fully revocable licence to utilize the digital asset solely for your individual entertainment within the official Blockheaps game loop.
- No Real-World Value: In-game assets do not possess any real-world financial or economic currency value.
- Prohibited Activities: To protect our platform from intellectual property infringement and financial risk, the following activities are strictly prohibited and will result in immediate account suspension:
- Extracting, reverse engineering, scraping, or copying game code, artwork, or music outside of the platform.
- Utilising any game assets or logic packages for commercial gain, unauthorized distribution, or resale.
- Engaging in Real Money Trading (RMT)—defined as buying, selling, or transferring virtual items or accounts for real-world fiat currency outside our official systems.
5. What personal data do you collect and how is it secured?
We enforce a strict policy of data minimisation under the New Zealand Privacy Act 2020 and the EU General Data Protection Regulation (GDPR).
- We only collect standard indicators required to manage your account and secure transactions, such as your email address, username, transaction date, and localized technical logs (e.g., IP address).
- All data transmitted during registration and checkout is fully encrypted via secure socket layer (SSL/TLS) protocols. We never store full credit card credentials on our servers; payment operations are handled directly by our PCI-DSS compliant financial partners (e.g., Stripe). For complete details, please consult our dedicated Privacy Policy.
6. Is there an age requirement to use Blockheaps?
Yes. The Blockheaps website, game platform, and checkout interfaces are restricted strictly to users who are at least 18 years of age. By initiating any transaction, you legally represent that you meet this requirement. Financial transactions executed by minors without verifiable parental or guardian consent are completely prohibited. We reserve the right to deploy age-verification audits and terminate accounts if non-compliance is detected.
7. How can I contact customer support?
For technical assistance, account issues, or transactional inquiries, please reach out to our dedicated support infrastructure:
- Corporate Entity: SPACE ROCK GAMES LIMITED
- Registered Office: 2 Keridale Lane, Kerikeri 0230, New Zealand
- Telephone Channel: +64 21352562
- Official Support Email: banking/support inquiries should be directed to: stacking@blockheaps.com
Our administration operates during standard New Zealand business hours (NZST/NZDT). We strive to address and resolve all legitimate customer support communications within 24 to 48 hours.