This Refund and Returns Policy (“Policy”) establishes the exclusive terms and conditions governing transaction cancellations, returns, and refunds for all virtual digital assets, in-game items, and logic packages purchased on Blockheaps (www.blockheaps.com).
All commercial transactions on this platform are processed, managed, and fulfilled by SPACE ROCK GAMES LIMITED, a registered company incorporated under the laws of New Zealand (Company Number: 8132811), with its registered office located at 2 Keridale Lane, Kerikeri 0230, New Zealand.
By initiating a purchase transaction on this website, you explicitly acknowledge, understand, and agree to be bound by the terms set forth herein.
1. General Policy: All Sales are Final
All products, virtual currencies, enhancements, and logic packages available on Blockheaps are purely intangible, digital content delivered instantly via automated protocols within our virtual environment.
- No Physical Return Component: Due to the irreversible inherent nature of instant digital delivery, digital content cannot be physically returned, restocked, or exchanged.
- Finality of Sale: Once our systems complete execution and the digital content is successfully credited to your registered in-game account, the transaction is considered fully executed. Therefore, all sales are strict, final, non-refundable, and non-exchangeable, except as specifically mandated under the statutory consumer protection laws of New Zealand or other applicable mandatory legal regimes.
2. Statutory Right of Withdrawal Waiver (Important Notice for European and UK Customers)
Under the European Union Consumer Rights Directive and equivalent consumer contract protection regulations within the United Kingdom, the standard statutory 14-day right of withdrawal (cooling-off period) is legally non-applicable to digital content that is supplied immediately upon consumer authorization.
Express Prior Consent & Forfeiture: By executing a transaction on our store, ticking the acknowledgment checkbox at checkout, and causing the immediate performance of the digital service to begin, you grant your explicit prior consent for immediate delivery. You formally acknowledge and accept that you permanently waive, forfeit, and surrender your statutory 14-day right to cancel, revoke, or request a refund for your purchase once the digital delivery process has commenced.
3. Delivery Verification and Anti-Dispute Clause
To maintain processing alignment with international payment network infrastructures (including Stripe) and mitigate fraudulent chargeback risks:
- Electronic Fulfilment Log: Upon the completion of every successful payment sequence, our infrastructure automatically dispatches a transactional digital receipt and delivery confirmation to your registered email address. This electronic confirmation serves as clear, definitive, and mutual evidence that complete contractual fulfilment was successfully achieved.
- Chargeback and Dispute Abuse: Initiating a financial dispute or bad-faith chargeback claim with your banking institution against an verified, electronically delivered digital transaction constitutes a material breach of our Terms of Service. Such actions will trigger the immediate and permanent suspension of your in-game user account, alongside the total revocation of all associated digital licences and virtual items.
4. Exceptional Circumstances
While our general policy enforces a strict non-refundable mandate, SPACE ROCK GAMES LIMITED values platform integrity and may, at its sole and absolute discretion, investigate transaction anomalies under exceptional technical conditions:
- Technical Non-Delivery: If a documented technical infrastructure failure prevents the automatic delivery of your purchased digital items within twenty-four (24) hours of successful payment clearance, you may submit a formal request for investigation to our administrative team.
- Double Billing: In the event that a processing error results in an identical, verified duplicate charge for a single intended item, we will investigate and promptly reverse the duplicate payment back to the original funding source.
5. Non-Recurring and Independent Charges
All individual transactions executed on this website represent strictly one-off, independent financial payments. You will never be enrolled in automatic subscription structures, rolling service charges, or hidden recurring billing cycles unless a subscription mechanism is explicitly structured, displayed, and formally selected by you prior to finalizing checkout.
6. Governing Law
This Refund and Returns Policy, along with all associated financial dispute processing frameworks, shall be governed by, interpreted, and enforced exclusively under the laws of New Zealand. International users acknowledge that local jurisdiction statutory consumer protection mandates remain respected subject to the explicit digital content waivers defined above.
7. Customer Support & Refund Enquiries
For any transaction alignment issues, double billing queries, or assistance regarding your digital purchases, please reach out directly to our support administration:
- Company Name: SPACE ROCK GAMES LIMITED
- Company Number: 8132811
- Registered Office Address: 2 Keridale Lane, Kerikeri 0230, New Zealand
- Telephone Support: +64 21352562
- Official Support Email: stacking@blockheaps.com
Our customer support operates during standard New Zealand business hours (NZST/NZDT). We endeavour to thoroughly review and respond to all legitimate transactional inquiries within 24 to 48 hours.