Welcome to Blockheaps. We are committed to providing transparent, reliable digital services and securing our transactional platform. Below you will find our official contact channels, alongside our immediate digital fulfilment framework and legal compliance standards.
1. Corporate Identity & Contact Information
For any enquiries regarding your customer account, technical assistance, in-game asset delivery, or transaction support, please contact our dedicated support team directly through the following official channels:
- Company Name: SPACE ROCK GAMES LIMITED
- Company Number: 8132811
- Registered Office Address: 2 Keridale Lane, Kerikeri 0230, New Zealand
- Telephone: +64 21352562
- Official Support Email: stacking@blockheaps.com
- Website: www.blockheaps.com
Customer Support Response Time: Our professional support team operates during standard New Zealand business hours (NZST/NZDT). We endeavour to review and respond to all legitimate customer service enquiries within 24 to 48 hours.
2. Digital Product Delivery & Fulfilment Framework
To maintain full compliance with global payment processing standards and ensure transactional security:
- Instant Fulfilment: All digital products, virtual items, and logic packages purchased on Blockheaps are purely digital, intangible assets. Delivery is performed instantly and directly within the virtual game environment upon successful payment authorisation.
- Delivery Confirmation: Following a successful checkout, an automatic digital transaction confirmation and receipt will be issued to your registered email address. This email serves as official confirmation of contract completion and successful delivery.
- Non-Recurring Charges: All purchases made on this website are structured as strictly one-off, non-recurring payments. You will never be subject to automatic subscriptions or hidden recurring charges unless explicitly detailed and selected prior to checkout.
3. Statutory Right of Withdrawal Waiver (Important Notice for European & UK Customers)
Under the European Union Consumer Rights Directive and equivalent consumer protection laws in the United Kingdom, the statutory 14-day right of cancellation (cooling-off period) does not apply to digital content provided instantly upon transaction approval.
- Express Consent: By completing your purchase, accessing your registered account, or interacting with the digital items within the game platform, you grant your explicit prior consent for immediate contractual performance to begin.
- Forfeiture of Rights: You formally acknowledge and accept that once digital delivery has commenced, you waive and forfeit your statutory 14-day right to cancel, return, or request a refund for the transaction.
- Finality of Sale: Except as specifically mandated under New Zealand statutory consumer guarantees, all processed digital sales are definitive and non-refundable.
4. Governing Law and Jurisdiction
These service and delivery terms are governed by, interpreted, and enforced in accordance with the laws of New Zealand.
For our international customers, mandatory local consumer protection statutes are fully respected, subject to the specific, legally binding waivers regarding immediate digital content delivery outlined above. Any contractual disputes or legal claims shall be subject to the exclusive jurisdiction of the competent courts of New Zealand.